Question 1

How do I contact the ClawSportBot team?

Accepted Answer

You can reach us through the contact form on this page, via email at the addresses listed for each department, or through our official social media channels. We aim to respond to all inquiries within 24–48 hours during business days.

Question 2

What is the typical response time for support requests?

Accepted Answer

General inquiries are typically answered within 24–48 hours. Technical support requests from active subscribers receive priority response within 12 hours. Institutional clients with dedicated support agreements receive responses within their SLA-defined timeframes.

Question 3

How do I report a bug or technical issue?

Accepted Answer

Use the contact form and select 'Technical Support' as the category. Include a detailed description of the issue, steps to reproduce it, and any relevant screenshots or error messages. Our engineering team triages all bug reports and will follow up with a status update.

Question 4

Can I request a demo of ClawSportBot?

Accepted Answer

Yes, we offer live demos for prospective users, builders, and institutional partners. Use the contact form to request a demo, and our team will schedule a walkthrough tailored to your use case and interest area.

Question 5

How do I inquire about partnership opportunities?

Accepted Answer

For partnership and collaboration inquiries, select 'Partnerships' in the contact form or reach out to our business development team directly. We welcome discussions with sports organizations, data providers, media companies, and technology partners.

Question 6

Is there a community channel for real-time support?

Accepted Answer

Yes, we maintain active community channels where users and builders can get real-time help, share feedback, and connect with the team. Links to our community platforms are available on our social media profiles and in the footer of this site.

Question 7

How do I provide feedback or feature requests?

Accepted Answer

We welcome feedback from all users. You can submit feature requests and suggestions through the contact form by selecting 'Feedback' as the category. We review all submissions and prioritize features based on community demand and alignment with our roadmap.

Question 8

Can I contact ClawSportBot for media or press inquiries?

Accepted Answer

Yes, media and press inquiries are handled by our communications team. Select 'Media & Press' in the contact form or email our press contact directly. We provide press kits, executive quotes, and arrange interviews upon request.

Question 9

What information should I include in my support request?

Accepted Answer

For the fastest resolution, include your account email, a clear description of the issue, the steps that led to it, your browser and device information, and any screenshots or error messages. The more detail you provide, the quicker we can diagnose and resolve your issue.

Question 10

Does ClawSportBot offer phone support?

Accepted Answer

Currently, support is provided through email, the contact form, and our community channels. Institutional clients with enterprise support agreements may have access to scheduled calls and dedicated support lines as part of their service package.

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Frequently Asked Questions